Objective

After studying this manual, your knowledge should increase so that you have the ability to:

• Describe how diversity impacts you in the field of dental and medical care

• Identify areas of common ground in diverse situations that may arise in your practice

• Identify techniques that allow for effective communication in situations of diversity among staff and patients

• Describe strategies for managing diverse situational issues

• Develop a diversity action plan for your office and job role

• List examples of primary and secondary dimensions of diversity

• Describe trends of diversity changes in the modern healthcare workplace

• Explain how diversity affects the business where you work

• Identify barriers and ways to enable diversity in your practice

• Give examples for strategies in building bridges across differences between yourself and others

• Identify strategies to handle sensitive situations associated with diversity

• Explain how to transform from a conflict situation to collaboration