Premium online training for dental management, dental insurance, collections and HIPAA courses.

Dental Collections

Dental Collections

Our Dental Collections Course compliments the Dental Insurance Course. Together, these courses offer well-rounded training for the dental management staff so that they can be efficient in monitoring patient and insurance account receivables.

Students taking this course consist of dentists, spouses, front office, dental managers, and financial coordinators.

All course material is provided. Questions may be asked from our instructors via email, telephone, or our forum.

This self-paced 20-hour course must to be completed in 4-weeks. If you require further time on the course an additional fee will be required.

Continuous support will be provided to each of our students after the completion of their course at no additional fee.

Please take the time to review the course modules below or let us help in making the right decision by calling 888.822.0917 or email our Director, Cathy Warschaw at

240c2b_a64a2c27dbfc4e918fe1cdcaddfc9db1Cathy Warschaw, lives in California and is the instructor for this course. Her first experience in collections was when she opened a collection department for an architect firm. With no previous experience she was able to collect outstanding funds from companies owing $25,000 and above. She brought her experience with her when entering the dental field and began working as an office manager for a prosthodontic office. Within one year outstanding funds were collected and the practice expanded its location.

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Course Objectives

    • How to properly implement a more efficient collections system.
    • How to correct office financial policies in order to make them financially beneficial to the production of the practice.
    • How to implement changes.
    • How to handle current outstanding debts that need to be collected.
    • How collection laws are enforced on dentists and their teams.
    • How to communicate with the patients about their accounts.


Grading Policy
Overall assessment for this course is based on quizzes, exercises and the final test.

Our refund and cancellation policies: Once you have been provided access to an online course, there are no refunds.
If you feel that another course is more suitable and you have not begun your course of study we will be pleased to
accommodate you.

Course Modules

Module 1: Introduction

Module 2: Goals and Assessment Quiz

Module 3: Payment Policies

Module 4: Managing Accounts Receivable

Module 5: Patient Responsibilities

Module 6: Treatment Planning and Insurance

Module 7: Telephone Communication

Module 8: Collection Letters and Agencies

Module 9: Collection Laws

“I found this course very informative. Very important topic for someone to know in the office. I fear not a lot of dentist and their teams know these regulations. Glad I took the class for my own personal knowledge.” ~ Jillian B. (2014 Graduate)
“This was a very useful class. I gained a lot of good tips. The instructor was wonderful. She got back to me very quickly and even offered to call me to help me one on one with collection calls.” ~ Erin Digirolamo (2013 Graduate)