On Hold Messages
America On Hold handles the entire process from coming up with the ideas, writing your script, providing licensed music, professional voice talents, to producing the final product. Voicemail/Recordings
They will take your script of what you want your patients to hear when they call, and professionally produce it in their recording studio. It is then delivered either directly into your phone system or sent to you in an acceptable format. Overhead Music
Their music service allows you to select different genres of music from the most popular main stream and independent artists in the country, all commercial-free. Store Casting
America On Hold's Store Casting allows you to deliver crisp concise, overhead messages to your patients alerting them to special announcements or services. Their award winning copywriters will craft the right mix of promotional messages to generate sales. Here's How It Works
Once you become a client, they will gather information, brochures and videos about your practice, visit your website and ask a set of predetermined questions on their scripting outline in order to ascertain:
*What is your on hold objective?
*Who is your audience?
*Why are they calling?
*How often do they call?
*Do you have any demographics on them?
*What information is important to them?
*What do you want them to know and when?
*What image do you want to project? Within 2 working days you will receive your first draft script via fax or email for your review. This is the editing and approval process. Once you approve the script, you may select a professional voice talent - male, female or both. You can keep the same voice(s) every time or change each time. They'll combine the creative script that you approved, voice talent, music and sound effects in their digital state of the art studio production facility. After an editor listens to your entire production while reading the copy to ensure its accuracy and quality, it's sent to all specified locations the same evening. Equipment Installation
This takes place within 5 days of becoming a new client and takes less than an hour. The installation DOES NOT require your phone system to be shut down. Production Installation (Downloading)
Your America on Hold production will be sent to your office remotely. The RUF2700 shares the fax line in each office allowing them to send the production over your fax line directly to the digital player. Downloads are sent between 6pm and 6am daily. Exceptions are made at the customer's request. Once the download is sent to your office, America on Hold will fax or email a notification to each of your offices along with a copy of the script that was downloaded that night. | 