Speaker - Elaine Dickson
 | Elaine Dickson began her career in dentistry in 1976. For the past 22 years she has directed most of her energy and creativity in the realm of dental insurance and patient finances. Elaine has lectured on the subject of dental insurance in Southern Carolina, Alabama and at the Florida National Dental Congress. She has left those in attendance of these sessions with a new found enthusiasm and understanding of this complex, often frustrating subject. | |
Elaine will present
When Does "N.O." Mean "K.N.O.W."?
How many times a day do you hear the word "no" from your patients? Do your patients postpone recommended treatment because they say they "can't afford it" or "it's not covered by my insurance"? Do your patients ever refuse to accept preferred scheduled times because they can "only come in for late afternoon appointments"? Do you have a challenge with broken appointments in your office? |
Have you ever stopped to consider that in reality "no" could mean "know"? Maybe your patients are really saying "I need more information before I buy into your recommendations".
How well does your team communicate...with each other, and with patients? How are patients passed from one team member to another? Do patients always know each team member's name and what this person's role in their patient care will be? Or are patients just herded through like cattle from one chair to another? |
Join in our "new patient experience"
Starting with the first contact the patient has with the practice, moving forward to when they enter the front door, through the clinical area for exam, diagnosis, and proper de-briefing, to the financial area for fee presentation and payment arrangements, and last but not least through the scheduling process.
Learn Key Verbal Skills that will positively impact your practice production and financial goals
We plan to make this seminar fun! We also want our attendees to walk away with real life solutions to real life challenges all of us face every day!