TELEPHONE TRAINING CD

AND WORKBOOK

 

 

Sample Video Vignette
An entertaining and educational training experience designed for all members of the health field who use the telephone. This is truly an investment in your staff and your practice. Designed to be used in either a group or individual setting.
Better telephone skills
improve patient satisfaction

Materials Include:

*CD with 16 video vignettes highlighting critical areas of telephone
  training.

*Think book for the Office Manager and team members.

*Printable Telephone Procedure Manual customize for your office.


Improve communication with the most important person in the office - your patient! Ensure that everyone who uses the telephone is managing calls the same way. Save your office development time with professionally packaged training.

Topics Included:

  • All the Office's a Stage   (Opening Scene)
  • Rings Around the Office (When to answer a ringing telephone)
  • Whose Job Is It Anyway? (Telephone responsibility)
  • Hi, Hello, Howdy (The greeting)
  • Mind Your Manners (Telephone etiquette)
  • Close the Call (Scheduling appointments)
  • Hold Please (Placing callers on hold)
  • Your Estimated Wait Time (The on-hold message)
  • Lost in the Branches of the Phone Tree (Telephone menus)
  • When You Need Backup (Transferring calls)
  • Massage the Message (Leaving and taking messages)
  • It's for Me! (Personal calls)
  • Chatty Callers (Dealing with the talkative caller)
  • Patience with Patients (Handling the unhappy caller)
  • Stammer and Stutter with Style (Handling tough questions)
  • Where Do You Go From Here? (Final thoughts)

 

 

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