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Module 1: Using Your Voice: The Art of Assertive Communication
This module will teach the student how to be more self confident when communicating with others and the difference between assertive and aggressive communication techniques.
Module 2: Five Steps for Becoming an Active Listener
Before we can hear, first we must listen. This module will teach the student how to become an active listener, the basis for effective communications.
Module 3: Communication Mistakes that can keep you from getting ahead in the Workplace
Often we take for granted that "all communications are created equal". This module will teach students the common pitfalls to avoid which will foster not only professional growth but personal growth as well.
Module 4: Learn to Recognize Triangles so you can communicate clearly and positively on the Job
This module will demonstrate the importance of "going to the source" with any concerns, and demonstrate the devastating affect gossip and sub-grouping can have on a team.
Module 5: Ask the Right Questions
This module will teach the student how asking the right questions will greatly streamline the communication process, and result in win-win situations for everyone.
Module 6: Resolve Workplace Conflict
This module will teach proven strategies for turning every break-down into a break-through.
Module 7: Build a Better, Stronger Team
This module will demonstrate how learning to communicate effectively not only empowers each individual, but also serves to strengthen and unite the entire team.
Module 8: Improve Communication with Your Boss
This module offers exact techniques to enable students to confidently and constructively approach the boss with concerns and requests in a way that results in a positive outcome.
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